Agency Form Notes WordPress field guide
Trace a missing
WordPress enquiry.
For agencies responsible for their clients’ WordPress sites.
Start with a single test. Follow it from the form to the client’s inbox and the person responsible.
Example · one enquiry
Entry savedThe form recorded the submission.
Provider accepted the emailThe message was handed to the provider.
Client inbox: check nextAsk the recipient to search for the test reference.
Illustrative example. Provider acceptance does not prove the client received the message.
The situation
One form, two different outcomes.
A developer reports receiving every test as a copy, while the client says the same enquiries never arrive. The cause was not established.
Read the developer’s account ↗Choose the right check
Find the step you can’t see.
These monitors observe different parts of the journey. Use their result to choose your next check, then verify the destination separately.
| If your question is… | What the provider documents | What to verify on a form you own |
|---|---|---|
| Is the live form still accepting submissions after a site update? | WP Remote tests a supported form every 12 or 24 hours and around safe updates. It suppresses the notification for the test and sets aside the spam filter or CAPTCHA. WP Remote | Does a normal visitor on the live site get past the spam controls? A separate test is necessary if delivery to a mailbox matters. |
| Have real enquiries stopped, or is the form reporting failures? | FormBeacon records events from the installed plugin. For Gravity Forms, success means it saved an entry. For Contact Form 7, success means it reported sending mail. Its health check is scheduled daily through WordPress cron. Actual timing depends on site traffic or a separately configured scheduler. FormBeacon · WordPress cron | Set the inactivity window to match the site's usual enquiry volume. To investigate a missing enquiry, trace the corresponding message to its intended recipient. |
| Can a scheduled browser test submit the form and produce an email? | On supported forms, FormStatus redirects the test notification to its monitoring inbox. CheckView also sends a test through the site's mailer and looks for it in CheckView's inbox. FormStatus · CheckView | Check which CRM or webhook actions a test might trigger on your setup. If the question concerns the client's sales inbox, test that address separately. |
Which check will your agency run next?
Email the editors with the check or tool you chose and what led you to it. Please leave out client details.